Security Overview

Keeping customer data safe and secure is a huge responsibility and a top priority for Genidox Inc.. We work hard to protect our customers from the latest threats. 

Here's an overview of we keep your data safe an secure:

We protect your data.

All data is written to multiple disks instantly, backed up daily, and stored in multiple locations (U.S. and Canada). Files that our customers upload are stored on servers that use modern techniques to remove bottlenecks and points of failure.

Your data is sent using HTTPS.

Whenever your data is in transit between you and us, everything is encrypted, and sent using HTTPS. And we work hard to maintain A grade SSL encryption: https://www.ssllabs.com/ssltest/analyze.html?d=mediaplanhq.com

Account data, media plans, projects and invoices aren't encrypted at rest — they are active in our database. Our backups of your data are encrypted using GPG and stored in multiple locations (U.S. and Canada).

Full virtualization for all major systems.

Our servers are running on virtualization technology. That means in case of hardware failure, our systems can be moved on new hardware almost instantly.

Our systems are engineered for enterprise grade up-time.

Since 2011 we have an average up-time between 99.5% and 100% every month.  You can access the history of our up-time here: http://status.mediaplanhq.com/393890/history

Sophisticated physical security.

Our state-of-the-art servers are protected by biometric locks and round-the-clock interior and exterior surveillance monitoring. Only authorized personnel have access to the data center. 24/7/365 onsite staff provides additional protection against unauthorized entry and security breaches.

Secure software

Our software stack is built on an Enterprise-class J2EE Platform with user authentication using encrypted passwords, user authorization at module/feature/action level, and audit logs.

Regularly-updated infrastructure.

Our software infrastructure is updated regularly with the latest security patches. Our products run on a dedicated network which is locked down with firewalls and carefully monitored. While perfect security is a moving target, we work with security researchers to keep up with the state-of-the-art in web security.

We protect your billing information.

All credit card transactions are processed using secure encryption—the same level of encryption used by leading banks. Card information is transmitted, stored, and processed securely on a PCI-Compliant network.

10 years in business.

Security isn't just about technology, it's about trust. Over the past 10 years we've worked hard to earn the trust of over hundreds of thousands of companies world wide. We'll continue to work hard every day to maintain that trust. Longevity and stability is core to our mission at Genidox Inc.

Have a concern? Need to report an incident?

Have you noticed abuse, misuse, an exploit, or experienced an incident with your account? Please contact [e-mail] to submit a report.

Have a questions?

Questions about the Security Overview should be sent to [e-mail].

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We'd very much like to thank the people at Basecamp, LLC. who were kind enough to offer their policies to the world under the Creative Commons Attribution license.

Our security overview is a derivative of their work. We're therefore pleased to make them available under the same terms.