Each request is given a request key to uniquely identify the request in your account.
The request key is automatically generated when a client submits a request.
It contains 2 parts:
- A concatenated list of the codes of all associated organizations separated by "-".
- A sequential number.
In the screenshot above, the request is associated to the "Edmonton" organization with the code "SG033AB".
This results in a request key "SG033AB-000000010"
Note that requests that are associated to 2 organizations (e.g. Organizational unit and Organization) would result in a request key with the following format:
<Organizational unit Code>-<Organization Code>-<Sequential number>
Note that changing the organizations of a request will update the organization code section of the request key keeping the same sequential number An email with the changed request key would be sent to the requester automatically.